The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Copyright
All content appearing on this Web site is the property of:
SCADAmetrics eStore
1133 POND RD
WILDWOOD, MO 63038
USA
Copyright © 2006-2024 SCADAmetrics eStore. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2006-2023 SCADAmetrics eStore. All rights reserved.
Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by SCADAmetrics eStore. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of SCADAmetrics eStore or any third party, except as expressly granted herein.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. SCADAmetrics eStore and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if SCADAmetrics eStore believes that customer conduct violates applicable law or is harmful to the interests of SCADAmetrics eStore and its subsidiaries.
Privacy Policy
SCADAmetrics eStore use of personal information that you may submit to SCADAmetrics eStore through this Web site is governed by the SCADAmetrics eStore Privacy Policy.
Shipping & Delivery
SCADAmetrics eStore ships merchandise to locations within the United States and select international destinations. Standard shipping terms are generally “pre-pay & add”. However, if buyer wishes for SCADAmetrics eStore to ship collect on buyer’s freight account, then all risk of loss during transit falls to the buyer after merchandise has left the SCADAmetrics premises.
Sales Tax
SCADAmetrics eStore charges sales tax for merchandise ordered on this Web site based on the state sales tax rate for Wildwood, Missouri. SCADAmetrics only has nexus in the state of Missouri. Therefore, sales tax is not collected for orders that are shipped to any other state, except Missouri. For Missouri-destined shipments, sales tax is not charged if the buyer provides a current sales tax exemption certificate in advance of the purchase.
Return Policy
Your satisfaction is our goal. If a product you purchase fails to meet your needs, please review the information below and return it to us within 14 days of receipt, and we will be pleased to arrange an exchange or refund. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the original packaging.Non-Qualified Returns: Non-qualified and non-conforming returns are not included in our return policy and, if returned, may be refused by our returns department.Custom Made Products: All custom made products cannot be returned.Return Procedure: All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 7 business days from the time your product is received.Inspection CriteriaProducts must be in the original packaging, and shipped securely.Products must be complete with any standard certification labels (UL listing, capacity, brand name, MAC ID code) originally placed and not tampered with.Product serial number, MAC ID, or any similar identification numbers, must match the serial number on the package or invoice (SCADAmetrics maintains serial number tracking).Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.Return Authorization Number: Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee.Return Shipping: For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. SCADAmetrics shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, SCADAmetrics may reimburse shipping charges related to the return or exchange of defective products inside the USA only.Important Note: In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.
Miscellaneous
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. SCADAmetrics eStore and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of SCADAmetrics eStore shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and SCADAmetrics eStore with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and SCADAmetrics eStore with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by SCADAmetrics eStore. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.